PRIVACY POLICY - WEBSITE & MOBILE APP

If you choose to use our mobile application, website or any other of our Services (Services), then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy and our Terms and Conditions.

This Privacy Policy will continue while you use our Services and may continue after the termination of any of our Services by either you or us.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to tax information in relation to our charities, Social network, Location, personal details, phone number and e-mail.

We will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other unrelated purpose without first seeking your consent, or where authorised or required by law.

We will use your personal information for the following purposes:

1. to allow you to fundraise for your selected organisation, individual or purpose;

2. to collect your donation;

3. to provide your donation to your selected organisation, individual or purpose;

4. to establish and maintain your relationship with us;

5. to provide the Services you have requested from us;

6. to make our Services more valuable to you and others;

7. for internal administrative and analytics purposes; or

8. to answer any inquiry you make.

We will disclose your personal information to the organisations or individuals that you have donated to or fundraised for. The personal information we will disclose includes your full name, email address and contact phone number, and we may provide further information in our discretion. We are not responsible for the subsequent use of your personal information by such organisations or individuals, and if you have any concerns about their use of your personal information, please contact them directly.

The Services do use third party Services that may collect information used to identify you.

You can review the privacy policies of these third parties as follows:

*   Google Play Services

*   Google Analytics for Firebase

*   Firebase Crashlytics

*  Facebook

As these are third parties, we do not accept any responsibility for any misuse of data and information by them.

In most instances you will be able to make an anonymous donation. However, we may make your name publicly available on our website where you have made a donation or raised funds.

If we are involved in a merger, acquisition or sale of all or a part of our assets we will make your personal information available to the purchaser during this process.

Log Data

We want to inform you that whenever you use our Services, in a case of an error we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising our Services, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

The Services do not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their Services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the Services.

Direct marketing

We may send you marketing materials at any time. Marketing material will be in addition to your receipt and a summary of your donations, which are sent in the first few weeks of the financial year.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

1. To facilitate our Service;

2. To provide the Service on our behalf;

3. To perform Service-related Services; or

4. To assist us in analysing how our Service is used.

We want to inform you that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information in accordance with any applicable laws or when it is reasonably deemed that we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

Links to Other Sites

Our Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or Services.

Children’s Privacy

These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers as far as possible and only retain the personal information that we are required to keep by law. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 17 October 2022.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@charitablegiving.org.au

TERMS AND CONDITIONS - SUBSCRIBED CHARITIES

General Terms

By signing this document you’re acknowledging you’re legally able to act on behalf of the organisation named. You warrant that the organisation is a registered charity with the ACNC.

Other than the money back guarantee, Charitabl. subscriptions are non-refundable. To claim the money back guarantee, you must demonstrate evidence that you have complied with the requirements contained in 12 Month Money Back Guarantee Guide. Failure to follow any of the steps contained therein will result in ineligibility for the rebate.

You must maintain charitable status of your organisation for the duration of the term and operate in accordance with the ACNC governance standards where required to do so. In the event your organisation ceases to be a Charity, or there is reasonable reason to believe that you are not abiding by your governance obligations for maintaining your charitable status, it is to be considered a material breach of the agreement, Charitabl may immediately terminate the agreement and no refunds will be given.

General Terms Cont.

Charitabl. is not responsible for the fundraising results achieved through the app. We will work with you in good faith to instruct and educate you on how to get the most out of the app.

Funds are settled monthly into your nominated bank account. Charitabl. will provide you with a monthly report that contains the name, email and phone number of the donor together with the donation amount. Charitabl. remits to you all net proceeds of the donation being gross donation income less bank fees and any other third party costs. Funds will be processed using your organisation’s local currency (AUD).

We will communicate with you about your Charitabl. account, and issue monthy reports electronically via email. You consent to receive, and acknowledge that you agree to receive all electronic communications.

Termination Policy

You can cancel your month to month agreement by giving us four weeks notice in writing. Annual subscriptions require six weeks notice in writing prior to the expiration of the annual anniversary date. If not validly cancelled, subscriptions will automatically renew.

Charitabl. also reserves the right to limit or suspend your access to the Service, terminate the Terms of Services or other agreement with you and/or cancel your account, with immediate effect, if in our reasonable opinion you have breached any of the obligations under this agreement.

Personal Data Protection

Charitabl. respects the private and sensitive information of donors. As a data processor, we collected identity details of donors including their names, email and phone numbers We collect this information directly from the donor using the app, and we store the information on our central cloud secure storage in accordance with our Privacy Policy, and use this information for:

-the purposes of conducting our business and providing the products and services, or the services of a third party;

- for notifying those donors of continued ways of donating through the app; and
- to comply with our legal obligations.

We report these details to you in a monthly donation report, however, you must ensure you take all reasonable steps to protect this information and otherwise comply with the relevant provisions of the Privacy Act 1988 (Cth). You are responsible for the security of your account and must ensure to keep all passwords confidential and observe all reasonable privacy measures to protect your account from unauthorised access.

Our Privacy Policy describes in more detail how Charitabl. processes personal data. We encourage you to read the Privacy Policy and use this information in order to make more informed decisions.

Use of Third Party Services

You understand and accept that Charitabl. uses third party providers to assist in the delivery of its services (for example, Payment Gateways). By agreeing to these terms or using these services, you agree to be bound by the Terms of those third parties (where applicable). Charitabl. accepts no liability for your use of these third- party service providers.

Limitation of Liability

To the fullest extent permitted in law, in no event shall Charitabl. be liable for any indirect, incidental, consequential, special, exemplary, punitive, or other damages, whether foreseeable or not, arising out of or relating in a way to the Services, or any related content or information. Your sole remedy is to stop using the services.

Indemnification

You agree to defend, indemnify and hold harmless Charitbl. against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Use or your use of the Service, or a third party’s violation of these terms of use or use of services on your behalf.

Assignment

You may not assign or transfer these Terms of Service, or any of its rights or obligations without the prior written consent of Charitabl.

No Waiver

No failure on behalf of Charitabl. to enforce strict performance of this agreement shall operate as a waiver of any provision or right Charitabl. has to enforce under this agreement, nor shall any course of conduct between Charitabl. and you or any other party be deemed to modify any provision of this agreement.

Agreement to Arbitrate

Any dispute or difference whatsoever arising out of or in connection with this agreement shall be submitted to arbitration in accordance with and subject to, Resolution Institute Arbitration Rules. Unless the parties agree upon an arbitrator, either party may request a nomination from the Chair of Resolution Institute.

Entire Agreement

These terms and conditions together with the application, form the entire agreement between us. Charitabl. reserves the right to amend these terms and conditions from time to time, and any amendment to them, unless otherwise required by law, will become effective on the renewal date of your subscription. To the fullest extent permitted by law, where there are inconsistencies with these terms and conditions, these terms and conditions shall prevail.

Jurisdiction

These terms and conditions together with the application are to be construed in accordance with the laws of New South Wales, Australia and the parties submit to the exclusive jurisdiction of New South Wales, Australia.

This policy is effective as of 1st June, 2023.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@charitabl.app